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IKEv2 RRAS Always On VPN

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Hello,

I have an Always On VPN setup in our environment. It worked great for around a month or two, however in the last couple of weeks I've had several (around 40%) of our clients get disconnected after 5-10 minutes. The remaining clients stay connected through out the day. The disconnected clients have Error Code 829, however it I've had users who are connected to their home internet switch from WiFi to ethernet and vice versa, as well as work off our test network in the office. Those same users are still getting disconnected while others can stay connected to that same access point and remain connected throughout the day. I thought the issue may actually be the connection being disconnected for them being timed out but I'm not sure.

Here is one of the logs from the server and all of the disconnects look pretty similar -

[3312] 05-06 13:57:50:654: DeallocateRouteRequestCommon: pBundle=0x1808cda0, type=0x800
[3312] 05-06 13:57:50:670: DeActivated Route , bundlehandle 0xac, prottype = 2048
[3312] 05-06 13:57:50:670: DeAllocateRoute: PI_Type=0x800, PI_AdapterName=\DEVICE\{6E06F030-7526-11D2-BAF4-00600815A4BD}, PI_Allocated=-1
[6660] 05-06 13:57:50:670: PortDisconnectRequest on VPN2-117 Connection=0x0 ,RasmanReceiveFlags=0x4
[6660] 05-06 13:57:50:670: PortDisconnectRequest: Disconnecting VPN2-117
[6660] 05-06 13:57:50:670: Disconnecting Port 0xVPN2-117, reason 0
[6660] 05-06 13:57:50:670: DisconnectPort: Saving Bundle stats for port VPN2-117
[6660] 05-06 13:57:50:670: onecoreuap\net\rras\ras\rasman\rasman\util.c 2327: Disconnected Port 395, reason 0. rc=0x258
[6660] 05-06 13:57:50:670: FreeBundle: freeing pBundle=0x1808cda0
[6660] 05-06 13:57:50:670: onecoreuap\net\rras\ras\rasman\rasman\util.c: 2443: port 395 state chg: prev=2, new=3
[6660] 05-06 13:57:50:670: onecoreuap\net\rras\ras\rasman\rasman\util.c: 2516: port 395 async reqtype chg: prev=0, new=9
[6660] 05-06 13:57:50:670: Disconnect request on port: VPN2-117
[5944] 05-06 13:57:50:670: WorkerThread: Disconnect event signaled on port: VPN2-117
[5944] 05-06 13:57:50:670: OVEVT_DEV_STATECHANGE. pOverlapped = 0x48fece0
[5944] 05-06 13:57:50:670: onecoreuap\net\rras\ras\rasman\rasman\request.c: 5684: port 395 state chg: prev=3, new=4
[5944] 05-06 13:57:50:670: onecoreuap\net\rras\ras\rasman\rasman\request.c: 5695: port 395 async reqtype chg: prev=9, new=0
[5944] 05-06 13:57:50:670: CompleteDisconnectRequest: signalling 0xef8 for VPN2-117
[5944] 05-06 13:57:50:670: SignalPortDisconnect: Notification handle event for port 395 is not registered.
[5944] 05-06 13:57:50:670: Disconnect completed on port: VPN2-117
[5856] 05-06 13:57:50:670: SendNotificationRequest
[5856] 05-06 13:57:50:670: SignalNetman: IRasEventNotify::RasEvent returned S_FALSE
[5856] 05-06 13:57:50:670: DwSendNotification returned 0x1
[5856] 05-06 13:57:50:670: SetRouterUsage (port:395) : PCB_OpenedUsage = ox0
[5856] 05-06 13:57:50:670: DeviceListenRequest: Clearing Autoclose flag on port VPN2-117
[5856] 05-06 13:57:50:670: onecoreuap\net\rras\ras\rasman\rasman\util.c: 2789: port 395 state chg: prev=4, new=1
[5856] 05-06 13:57:50:670: onecoreuap\net\rras\ras\rasman\rasman\util.c: 2820: port 395 async reqtype chg: prev=0, new=27
[5856] 05-06 13:57:50:670: Listen posted on port: VPN2-117, error code 600

Can anyone offer any insight?


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